Shipping & Delivery
Shipping Methods
We collaborate with trusted shipping partners such as DHL, DPD, UPS, and GLS to ensure efficient and reliable delivery services for our customers. Once your order is dispatched, you will receive an email containing comprehensive shipping details. This includes the dispatch date, your unique tracking number, and a link to the tracking website. Rest assured, we strive to keep you informed every step of the way.
Shipping from
The local EU warehouses.
Shipping to
All EU countries, except for Cyprus, Malta, and some remote islands.
Shipping Time
Order Processing Time：1-3 business days
Estimated Shipping Time：3-10 business days
You can monitor the status of your shipments by utilizing the tracking tools provided in the following links: https://www.17track.net/en
Shipping Cost
Product weight between 0kg-30kg: Free shipping
Product weight between 30.1kg-40kg: Shipping cost of €29.99 EUR
Product weight between 40.1kg-50kg: Shipping cost of €49.99 EUR
Product weight between 50.1kg-Up: Shipping cost of €59.99 EUR
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment from https://www.17track.net/en
Unreachable Packages:
Should a package be returned to us as undeliverable due to an inaccurate address provided by the customer or for reasons beyond our control, you will be promptly notified via email. At this point, you have the option to request a reshipment to a corrected address (additional shipping charges may apply) or opt for a refund. The refund will be issued for the order's value, minus the original shipping fees and any return costs incurred.
Lost or Damaged Packages:
While we meticulously pack your orders to ensure their safe delivery, we acknowledge that unforeseen incidents can happen during transit. If your package is lost or damaged upon arrival, please reach out to our customer support team within 48 hours of receiving the package. Provide us with your order details and relevant photos, and we will collaborate with the shipping carrier to launch an investigation and assist you in resolving the matter.
For any further inquiries or concerns regarding our shipping policy, please feel free to get in touch with our dedicated customer support team. We are here to assist you.
Any Questions Please Contact Us：
Email：info@kukirinstore.com
Telephone Number：+86 13026649289
Company Address: No. 4803, Peony Pavilion, Phase 2, Hepingli Garden, No. 566 Mintang Road, Longping Community, Dalang Street, Longhua District, Shenzhen City, China. (THIS IS NOT A RETURNING ADDRESS)